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Day-in, day-out, managers and supervisors face a myriad of personalities in the workplace. Managing these individual characters can sometimes drive even the calmest boss into a frenzy. Here, for the first time in English, is a humorous, yet practical and effective title on how to deal with all those seemingly �incompetent� people on your staff. Step-by-step, author Gabriel Ginebra guides you through the �Fougi Model� to diagnose inefficiencies; and through this process, you�ll learn how to discern and improve people�s behaviors in the workplace. Business readers the world over have been impressed with this innovative approach to managing staff; you too, can benefit from this wisdom.