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review
underground_bks
Be Our Guest: Perfecting the art of customer service | The Disney Institute, Theodore Kinni
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Pickpick

This felt more like a book-length ad for Disney corporate than a guide to improving customer service, but I found the suggestions about company culture and regional cultures as well as staff support, value, and space to be off-stage so to speak all very validating. The chapter I got the most out of was considering your physical (and digital) space as a form of customer service.

iread2much When I was in hospitals, they sent our higher up‘s to Disney to learn about their work culture, and while I was a lowly new manager, I did appreciate some of what they brought back (but not that they sent the directors for a super cool Disney vacation and not all us managers 😅) 3mo
underground_bks @iread2much one of the best stories in the book is about a nonprofit hospital and the changes they made after attending the Disney Institute! 3mo
iread2much @underground_bks OMG, that‘s probably my old hospital! To be fair, it was the best hospital I worked at, and one of the best jobs I‘ve worked at period, and it did get better after they went to Disney 😂 3mo
underground_bks @iread2much now I feel bad for giving it a so-so! It‘s a pick now 😅😂 (edited) 3mo
19 likes4 comments
review
DebinHawaii
Be Our Guest: Perfecting the art of customer service | The Disney Institute, Theodore Kinni
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Pickpick

#SummerEndReadathon #RushAThon

Read for one of the work leadership foundations that I facilitate. This is a quick & engaging read about customer service & making magical guest experiences via Disney Institute. I enjoyed it as did our cohort, finding plenty of the processes & ideas to be applicable to our own/any company. It‘s also a good glimpse into the behind-the-scenes at Disney theme parks & movie making which is interesting & nostalgic. ✨

DieAReader 🥳🥳🥳 6mo
TheSpineView Well done! 6mo
Andrew65 Doing great 👏👏👏 6mo
58 likes1 stack add3 comments
review
limada
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Mehso-so

Interesting... #13-2023

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CuriousG
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@wanderinglynn #HHS package arrived today - can't wait for opening day!!

@ShelleyBooksie - the 'Boo!' and stickers totally made my day 👻🎃

wanderinglynn Yay! 🙌🏻🖤🎃 1y
Hooked_on_books What a cute pup! 🐶🧡 1y
ShelleyBooksie @CuriousG - I had to raid my daughters sticker collection for some spooky ones as all mine are cutsey - LOL! I'm glad the parcel are it to you. Your dog is adorable! ♡ 1y
See All 7 Comments
CuriousG Thanks @ShelleyBooksie - he's my shadow so he makes it into a lot of my pics 😄 1y
CuriousG @Hooked_on_books That's my boy Meelo...he seems to know he's cute and uses it as a way to try and get away with poor listening skills. Lol 1y
Hooked_on_books Yeah, I have one of those with poor/selective listening skills. 🙄 She‘s proven repeatedly that she can be very disciplined (when she wants something), so I know she‘s just being willful. But me love them warts and all! (edited) 1y
CuriousG @Hooked_on_books That is Meelo exactly! He can execute some very complicated commands like nothing...when he decides it is worth it 😄 Dogs are worth it though ❤️🐕 1y
13 likes7 comments
review
Vivlio_Gnosi
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Pickpick

⭐️⭐️⭐️⭐️
Michelli excels at revealing how vital caring for your employees at the highest level is in order to care for the world's most discerning guests.
This book makes me want to stay at a Ritz! It even makes working there appealing.
Caring for others, what a novel business model.
Finished this #nonfiction #business book at another great #coffee ☕️ shop, Junto.

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Vivlio_Gnosi
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"Achievement is largely the product of steadily raising one's levels of aspiration and expectation."

#business #nonfiction #success

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Vivlio_Gnosi
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"Great businesses strengthen communities often by their mere presence."

#nonfiction #business

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Vivlio_Gnosi
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Enjoying an afternoon at one of my favorite local coffee shops, Barista Alley.
So close to wrapping this book up!

#nonfiction #coffee ☕️ #selfcare

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Vivlio_Gnosi
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Vivlio_Gnosi
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